Effective Date: June 2026
Caring Hearts Behavioral Center
2135 S Congress Ave, Suite 4 B
Palm Springs, FL 33406
Phone: (561) 983-8852
At Caring Hearts Behavioral Center, we are committed to protecting the privacy and confidentiality of every individual who visits our website, contacts our admissions team, or receives services from our organization. We understand that seeking help for substance use disorders, behavioral health conditions, and addiction treatment is a deeply personal matter. This Privacy Policy explains how we collect, use, protect, and disclose information obtained through our website and related services.
By using our website, you will consent to the practices described in this Privacy Policy.
Our Commitment to Privacy
Caring Hearts Behavioral Center respects the privacy of individuals seeking addiction treatment, behavioral health services, PHP treatment, IOP treatment, counseling services, and recovery support.
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. We strive to follow applicable federal and state privacy regulations and healthcare privacy standards.
Information We Collect
When you visit our website, contact us, submit a form, or communicate with our admissions team, we may collect information including:
Personal Information
- Name
- Phone number
- Email address
- Mailing address
- Insurance information
- General treatment inquiries
- Information voluntarily provided through contact forms
Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on website
- Referring website information
- Website usage analytics
This information helps us improve website performance, user experience, and the services we provide.
How We Use Your Information
Information collected may be used for the following purposes:
- Responding to inquiries about addiction treatment services
- Scheduling assessments or consultations
- Verifying insurance benefits
- Providing admissions assistance
- Improving website functionality
- Improving customer service
- Communicating regarding treatment programs
- Responding to requests for information
- Maintaining website security and integrity
- Complying with legal obligations
We use information only for legitimate business and healthcare-related purposes.
HIPAA and Healthcare Privacy
If you become a client of Caring Hearts Behavioral Center, certain health information may be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.
Protected Health Information (PHI) is handled according to applicable healthcare privacy regulations. Patients may receive additional privacy notices regarding healthcare information and rights upon admission or treatment enrollment.
Website inquiries alone do not automatically establish a provider-patient relationship.
Insurance Verification Information
Many individuals contact us to verify insurance coverage for addiction treatment services.
When you voluntarily provide insurance information, we may use that information to:
- Verify insurance benefits
- Determine eligibility for services
- Identify potential coverage options
- Coordinate admissions and treatment planning
Our admissions team handles insurance verification inquiries with professionalism and confidentiality.
Cookies and Website Tracking Technologies
Our website may utilize cookies and similar technologies to improve user experience and gather website performance data.
Cookies may help us:
- Analyze website traffic
- Understand visitor behavior
- Improve website performance
- Enhance user navigation
- Measure marketing effectiveness
Users may adjust browser settings to disable cookies; however, certain website features may not function properly.
Third-Party Services
Our website may use third-party services, including:
- Website hosting providers
- Analytics providers
- Marketing platforms
- Form processing services
- Security monitoring tools
These providers may collect limited technical information necessary to perform services on our behalf.
We encourage users to review the privacy policies of third-party services used in connection with our website.
Google Analytics and Advertising Services
We may utilize Google Analytics and other analytics tools to better understand how visitors interact with our website.
Analytics services may collect information regarding:
- Pages visited
- Time spent on pages
- Device type
- Geographic location
- Referral sources
This information is generally aggregated and used to improve website performance and user experience.
Communication Consent
When you submit a contact form, call our office, or otherwise provide contact information, you may consent to receive communications related to:
- Treatment inquiries
- Admissions assistance
- Insurance verification
- Appointment scheduling
- Follow-up communications
You may opt out of non-essential communications at any time.
Data Security
Caring Hearts Behavioral Center implements reasonable safeguards designed to protect information against unauthorized access, misuse, or disclosure.
While we strive to maintain secure systems and procedures, no method of electronic transmission or storage can be guaranteed to be 100% secure. Users should exercise caution when transmitting sensitive information online.
Information Sharing
We do not sell personal information to third parties.
Information may be shared only when necessary to:
- Verify insurance benefits
- Coordinate healthcare services
- Comply with legal requirements
- Respond to court orders or lawful requests
- Protect the safety of individuals
- Prevent fraud or security threats
Any sharing of information is limited to legitimate business, healthcare, or legal purposes.
Children’s Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental consent as required by law.
If we become aware that information has been collected from a child in violation of applicable laws, we will take appropriate steps to remove such information.
External Links
Our website may contain links to third-party websites for informational purposes.
Caring Hearts Behavioral Center is not responsible for the privacy practices, content, or policies of external websites. Users should review the privacy policies of any third-party sites they visit.
Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
- Access to certain information
- Correction of inaccurate information
- Request for deletion of information where permitted by law
- Restrictions on certain uses of information
- Withdrawal of consent where applicable
Requests regarding privacy rights may be directed to our office.
Changes to This Privacy Policy
Caring Hearts Behavioral Center reserves the right to update this Privacy Policy periodically.
Any revisions will be posted on this page with an updated effective date. Continued use of the website following policy updates constitutes acceptance of those changes.
Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, insurance verification, or addiction treatment services, please contact:
Caring Hearts Behavioral Center
2135 S Congress Ave, Suite 4 B
Palm Springs, FL 33406
Phone: (561) 983-8852
Our team is committed to protecting your privacy while helping individuals and families access quality addiction treatment and behavioral health services in a confidential and professional manner.